Terms & Conditions
Portsmouth Buffets
Serving Portsmouth & Surrounding Areas
1. Bookings
All bookings are subject to availability and are only confirmed once the required booking deposit has been received.
A 50% deposit is required in advance to secure your booking. The remaining 50% balance must be paid before the date of the event, unless otherwise agreed in writing.
A booking is not considered confirmed until the deposit has been received.
2. Prices & Quotes
All prices are based on the requirements confirmed at the time of booking.
Quotes may include food, preparation, packaging and delivery where applicable. Any additional requirements requested after the original booking may result in an additional charge.
Portsmouth Buffets reserves the right to amend a quotation if the number of guests, menu requirements, location or other booking details change.
3. Final Guest Numbers
Final guest numbers must be confirmed no later than 7 days before the event, unless otherwise agreed.
Changes to guest numbers after this point may not be possible and may incur additional charges.
Where guest numbers are reduced after the final numbers have been confirmed, the original agreed price may still apply.
4. Payment
The 50% deposit must be paid to secure the booking.
The remaining balance must be paid by the agreed payment date. Portsmouth Buffets reserves the right not to proceed with an order where the outstanding balance has not been received.
5. Cancellation
If you need to cancel your booking, please contact Portsmouth Buffets as soon as possible.
Deposits are normally non-refundable, as they cover the time, planning, purchasing and preparation involved in securing your booking.
Where cancellation occurs close to the event date, Portsmouth Buffets may be unable to refund any payments already made.
Any refund will be considered based on the circumstances and costs already incurred.
6. Menu Changes
We may occasionally need to make reasonable changes to menu items due to supplier availability or circumstances outside our control.
Where a change is necessary, we will aim to provide a suitable alternative of similar value and quality.
7. Allergies & Dietary Requirements
Customers must inform Portsmouth Buffets of any allergies or dietary requirements at the time of booking.
We will take reasonable steps to accommodate agreed dietary requirements. However, our food is prepared in a kitchen where various allergens are handled, and we cannot guarantee that food will be completely free from traces of allergens.
Customers with severe allergies should contact us before booking to discuss their requirements.
8. Delivery
Where delivery is included, the customer must provide accurate delivery details and ensure that someone is available to receive the order where required.
We will make reasonable efforts to deliver within the agreed timeframe. Delays caused by traffic, weather, road closures or other circumstances outside our reasonable control may occasionally occur.
9. Customer Responsibility
Once food has been delivered and accepted, responsibility for the food passes to the customer.
Buffets and other food supplied should be stored and served appropriately. Perishable food should not be left at room temperature for extended periods.
10. Events & Venues
The customer is responsible for ensuring that Portsmouth Buffets has access to the agreed delivery location and that any relevant venue requirements have been communicated to us in advance.
Any additional venue charges, access requirements or services not included in the original quotation may be charged separately.
11. Force Majeure
Portsmouth Buffets will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including severe weather, accidents, transport disruption, supplier issues, power failure or other unforeseen circumstances.
Where possible, we will work with the customer to find a suitable alternative arrangement.
12. Liability
Portsmouth Buffets will take reasonable care in the preparation, handling and delivery of food.
Our liability will be limited to the value of the booking, except where liability cannot legally be excluded or limited.
13. Privacy
Any personal information provided to Portsmouth Buffets will be used only for purposes connected with your enquiry, booking, payment and delivery of services, and handled in accordance with applicable UK data protection legislation.
14. Acceptance of Terms
By making a booking with Portsmouth Buffets, the customer confirms that they have read and accepted these Terms & Conditions.
These Terms & Conditions may be updated from time to time. The terms applicable to a booking will be those provided or made available at the time the booking is confirmed.
Contact
Portsmouth Buffets
Phone: +44 7856 571227
Email: info@portsmouthbuffets.co.uk
Serving Portsmouth & Surrounding Areas