Delivery & Collection Policy

Portsmouth Buffets provides buffet catering for homes, businesses, parties and events across Portsmouth and surrounding areas.

1. Delivery

Delivery is available across Portsmouth and selected surrounding areas.

Delivery arrangements and any applicable delivery charges will be confirmed when your booking is made.

We ask customers to provide an accurate delivery address, contact number and any relevant access information when placing their order.

2. Delivery Times

We will agree a delivery time or delivery window with you when your booking is confirmed.

We aim to deliver within the agreed timeframe. However, occasional delays may occur due to traffic, road closures, weather conditions or other circumstances outside our reasonable control.

If we expect a significant delay, we will contact you where reasonably possible.

3. Receiving Your Order

Someone should be available at the delivery address to receive the order unless an alternative arrangement has been agreed with us in advance.

Once the food has been delivered and accepted, responsibility for the food passes to the customer.

Please check your order when it arrives and contact us as soon as possible if there is an issue with the items supplied.

4. Delivery Access

Customers are responsible for providing suitable access to the delivery address.

Please let us know in advance about:

  • Flats or apartments
  • Gated properties
  • Restricted parking
  • Venue access requirements
  • Difficult-to-access locations
  • Any other information that may affect delivery

Additional delivery charges may apply where unusual access requirements result in significant additional time or costs.

5. Collection

Where collection is agreed, the collection time and location will be confirmed with the customer in advance.

Customers collecting food are responsible for ensuring they have suitable transport and storage arrangements for the food being collected.

Once the order has been collected, responsibility for the food passes to the customer.

6. Food Safety After Delivery or Collection

Buffet food should be stored and handled appropriately after delivery or collection.

Perishable foods should not be left at room temperature for prolonged periods.

Where appropriate, Portsmouth Buffets may provide storage or serving guidance with your order.

Customers are responsible for following any food storage and serving instructions provided.

7. Delivery Charges

Any delivery charge will be confirmed before the booking is accepted.

Delivery charges may vary depending on the delivery location, distance and requirements of the booking.

There will be no unexpected delivery charge added after a booking has been confirmed unless the customer requests a change that affects the delivery arrangements.

8. Failed Delivery

If nobody is available to receive an order and no alternative arrangement has been agreed, we will attempt to contact the customer.

Where a further delivery attempt is required, an additional delivery charge may apply.

For food safety reasons, we may not be able to leave certain orders unattended.

9. Events & Venues

For venue bookings, customers should provide any relevant venue information before the event, including:

  • Venue address
  • Access times
  • Parking arrangements
  • Delivery instructions
  • Contact details for the venue
  • Any restrictions relating to food deliveries

The customer is responsible for ensuring Portsmouth Buffets can access the venue at the agreed time.

10. Changes to Delivery Details

Any changes to the delivery address, delivery time or collection arrangements should be communicated as soon as possible.

Changes requested close to the event date may not always be possible and could result in an additional charge.

Contact

If you have any questions about delivery or collection, please contact us:

Phone: +44 7856 571227
Email: info@portsmouthbuffets.co.uk

Portsmouth Buffets
Fresh food. Simple service. Properly done.

Last updated: September 2026