Cancellation & Refund Policy
Portsmouth Buffets understands that plans can change. This policy explains what happens if you need to cancel or change a catering booking.
1. Booking Deposit
A 50% deposit is required in advance to secure your booking.
The booking is not confirmed until the deposit has been received.
The deposit covers the time spent planning your booking, securing availability, ordering ingredients and preparing for your event.
2. Customer Cancellation
If you need to cancel your booking, please contact Portsmouth Buffets as soon as possible.
Deposits are non-refundable, unless Portsmouth Buffets agrees otherwise or a refund is required by law.
The amount of any additional refund will depend on how much notice is given and any costs already incurred in relation to the booking.
3. Cancellation More Than 14 Days Before the Event
Where a booking is cancelled more than 14 days before the event, the 50% deposit will normally be retained.
If no significant additional costs have been incurred, any balance already paid above the deposit may be considered for refund.
4. Cancellation Within 14 Days
Where a booking is cancelled within 14 days of the event, the deposit will be retained and any reasonable costs already incurred in preparing for the booking may also be deducted.
If the final balance has already been paid, any refund will be considered after these costs have been accounted for.
5. Cancellation Within 48 Hours
Cancellations made within 48 hours of the event may result in the full booking price being payable.
This is because food may already have been purchased, prepared or allocated specifically for the booking.
6. Changes to a Booking
We will do our best to accommodate reasonable changes to your booking.
Changes to guest numbers, menu choices, delivery arrangements or event details may affect the total price.
Significant changes requested close to the event date may not always be possible.
7. Postponing an Event
If you need to postpone your event, please contact us as soon as possible.
Where practical, we may allow a booking to be transferred to a new date, subject to availability.
Any additional costs resulting from postponement will be discussed with the customer before the new date is confirmed.
8. Cancellation by Portsmouth Buffets
In exceptional circumstances, Portsmouth Buffets may need to cancel a booking due to circumstances beyond our reasonable control.
Where we are unable to fulfil the booking, we will contact the customer as soon as reasonably possible.
Where Portsmouth Buffets cancels a booking and cannot provide a suitable alternative, payments made for the booking will be refunded as appropriate.
9. Refunds
Where a refund is agreed, it will normally be made using the original payment method where possible.
Refund processing times may depend on the payment provider or bank.
10. Non-Refundable Costs
Where applicable, Portsmouth Buffets may have already incurred costs relating to a booking, including ingredients, specialist products, packaging, staffing or other services.
These costs may be deducted from any refund where permitted by law and where the customer has been informed of the relevant terms.
11. Consumer Rights
Nothing in this policy is intended to remove or restrict any rights you have under applicable UK consumer law.
Where the law provides a customer with a right to a refund, cancellation or other remedy, those rights will continue to apply.
Contact
To cancel or amend a booking, please contact us as soon as possible:
Phone: +44 7856 571227
Email: info@portsmouthbuffets.co.uk
Please include your name, event date and booking details when contacting us about a cancellation.
Portsmouth Buffets
Fresh food. Simple service. Properly done.
Last updated: September 2026